Fast, transparent and convenient service
At SkyTel, customer care is an essential part of our strategy and corporate culture. We create a simple, accessible and modern digital environment where every customer receives fast, transparent and convenient service.
24/7 support
SkyTel’s contact center is ready to help you at any time.
What we do within Customer Care
We have created a multi-channel digital self-service environment where customers can easily manage their services anytime, from anywhere.
IVR
An Interactive Voice Response call menu for fast self-service.
What can you do?
Each digital channel lets you manage key services quickly and easily.
How to use the Viber Digital Assistant
A short video guide will help you quickly understand how to check your balance, activate service, top up your account or request a call from an operator.
Fast service restoration
If your internet has been temporarily restricted due to non-payment, you can restore the service in just a few seconds – even while the internet service is disconnected.
Payment even when internet is disconnected
When you open any page, you will be automatically redirected to a special payment platform where you can instantly top up your account by bank card – quickly, easily and without extra steps.
Contact Center – fast and convenient support
It is important to us that you receive help quickly, easily and without unnecessary waiting.
Calling SkyTel is free
Dial *5030 in Viber and contact our call center free of charge – from Georgia or from anywhere in the world.
Personal attention
If you called our contact center and the call dropped before you reached an operator, our system automatically records every such case.
Our team will contact you
Our team will contact you as soon as possible to understand your need and offer the right support.
We will call you back
If the waiting time to reach an operator exceeds 2 minutes, you will automatically be offered the option to request a callback.
Responsibility for service quality
At SkyTel, we value your time and treat every process responsibly. If network activation takes longer than the agreed timeframe, as a gesture of care, your 6th month of service after activation will be completely free.
Meeting agreed deadlines and providing high-quality service are important to us.
Check your internet speed
Check your internet speed directly within the SkyTel network – quickly, easily and without additional apps.
Our core principles
Fast response
We know that every internet-related issue matters. That is why our team and digital self-service channels are ready to help you in the shortest possible time – because your time is valuable to us.
Empathy
Every customer and every case is unique. We do not act by template – we listen carefully, consider your needs and offer solutions tailored to you.
Continuous improvement
Service quality is a continuous development process. We constantly introduce new opportunities, improve digital channels and develop our team.
Our team
SkyTel Care is made up of attentive and professional team members. Our team regularly receives training in customer service and care to continuously improve service quality and the customer experience.
Share your feedback
Every customer experience matters to us. If you have an idea, comment or evaluation, share your opinion directly with the Customer Care Department. Your feedback helps us improve our service even further.
Contact us
We are always ready to listen – our contact center operates 24/7.