User Rights

Who should I contact with a complaint?

To restore violated rights or seek compensation for damages, the user must file a complaint With a provider in the company's specialized complaint handling service, which is mandatory for every company to have.

• With the National Communications Commission, which offers the services of the Public Defender of Consumer Interests.
• Through the court system.

Note: The sequence mentioned above is not mandatory; complainants are not required to follow it when filing a complaint.

The provider company does not have the right to terminate services due to a complaint.

Complaint form and content:

Complaints can be submitted through phone, email, or in writing. It is recommended that the complaint includes the following information:

• The name of the service for which the complaint is being filed.
• The identity of the person submitting the complaint and their current address.
• The official name of the service provider company and the contract number associated with it.
• The demand.
• The circumstances on which the claim is based.